Terms of Service

Terrestrial, LLC d/b/a Rivaly (“Rivaly,” “we,” “us,” or “our”)
Address: 155 Garfield Pl, #2, Brooklyn, NY 11215
Contact: hello@rivaly.io

Last Updated: October 8, 2025

1) Agreement to Terms

These Terms of Service (“Terms”) govern your access to and use of Rivaly’s websites, dashboards, alerts, and related services (the “Service”). Our Privacy Policy explains how we collect and use information. By using the Service, you agree to these Terms and the Privacy Policy. If you are using the Service on behalf of an organization, you represent that you have authority to bind that organization to these Terms.

2) Who We Are & What We Do

Rivaly is a competitive-intelligence SaaS platform that monitors publicly available information about companies and provides dashboards, alerts, and AI-generated insights to help you track competitors and market activity.

3) Accounts; Eligibility

You must be at least 18 to use the Service. You’re responsible for your account credentials and all activity under your account. Keep your password secure and notify us promptly of any unauthorized use.

4) Plans, Free Trials, Billing & Taxes

Free trial. We offer a 14-day free trial. Unless you cancel before the trial ends, your subscription starts automatically.

Billing cycle. Monthly plans are available now; an annual plan may be added later.

Auto-renewal. Subscriptions renew automatically at the end of each billing period unless you cancel via your account settings before renewal.

No refunds. Fees are non-refundable except where required by law. If you cancel, you retain access through the end of your current period.

Price changes. We may change prices with prior notice. Continued use after the effective date means you accept the new price.

Taxes. Fees are exclusive of taxes (e.g., sales/VAT/GST). Where required, we will collect and remit taxes (e.g., via our payment processor). You are responsible for any other applicable taxes.

Payment processing. We use third-party processors (e.g., Stripe). You authorize us and our processor to store and charge your payment method.

5) Acceptable Use

You will not (and will not permit others to): (a) violate laws or third-party rights; (b) access or use the Service to build a competing product; (c) scrape, harvest, or attempt to extract data from the Service except via features we provide; (d) probe, scan, or test system vulnerabilities; (e) introduce malware; (f) interfere with or degrade the Service; (g) misrepresent your identity or affiliation; or (h) exceed plan limits or circumvent rate/usage restrictions.

6) User Content & Customer Data

You may submit data to the Service (e.g., competitor lists, tracked URLs, preferences, notes) (“Customer Data” or “User Content”). As between you and us, you retain ownership of Customer Data. You grant Rivaly a worldwide, non-exclusive, royalty-free license to host, copy, process, transmit, display, and create non-identifying derivatives of Customer Data solely to provide, maintain, secure, and improve the Service. You represent you have all rights needed to provide Customer Data and that it does not violate law or third-party rights.

Prohibited data. The Service is not designed for: (i) protected health information (HIPAA), (ii) payment card data (PCI), (iii) personal data of children under 16, (iv) government-classified information, or other sensitive categories requiring special handling. Do not submit such data.

7) AI, Third-Party Materials & Accuracy

Rivaly aggregates publicly available information and may use automated systems and AI models to generate insights, summaries, and recommendations (“AI Output”). AI Output and aggregated materials may be incomplete, inaccurate, or outdated. We do not guarantee correctness, completeness, or fitness for any purpose. You must independently verify before relying on any output and you remain solely responsible for your decisions and outcomes.

The Service may reference third-party content, sites, APIs, or data (“Third-Party Materials”). We do not control and are not responsible for Third-Party Materials; they may be subject to separate terms.

8) Service Availability; Changes; Beta

We use commercially reasonable efforts to keep the Service available 24×7, excluding maintenance, force majeure, and events beyond our control. We may change, suspend, or discontinue features at any time. From time to time, we may provide beta/preview features—these are provided “as is,” may be withdrawn, and are excluded from any credits or support commitments.

9) Security

We implement reasonable administrative, technical, and organizational measures appropriate to our role as a SaaS provider. You are responsible for configuring and using the Service securely (e.g., access controls within your organization) and for the security of your devices and networks.

10) Confidentiality (B2B)

Each party may receive non-public information that is identified as confidential or should reasonably be considered confidential (“Confidential Information”). The receiving party will use the same care it uses to protect its own similar information (no less than reasonable care), will use it only to perform under these Terms, and will not disclose it except to personnel and service providers who need to know and are bound by confidentiality obligations. Exceptions include information that is or becomes public through no fault, was known without restriction, is independently developed, or is rightfully received from a third party. If legally required to disclose, the recipient will, where lawful, give prompt notice and limit disclosure.

11) Privacy; Data Roles; Cross-Border Processing

Our Privacy Policy explains what we collect and why. For account, billing, and Service operations data, Rivaly acts as an independent controller. For Customer Data you submit into your workspace that contains personal data, Rivaly acts as a processor on your instructions. If you require a DPA, see our Data Processing Addendum and Subprocessors List. Data may be processed in the United States (hosted on Supabase/AWS US).

12) Intellectual Property; License to You

The Service, including software, interfaces, visual design, and documentation, is owned by Rivaly and its licensors and is protected by IP laws. Subject to these Terms and your plan limits, we grant you a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to access and use the Service for your internal business (or personal research) purposes.

13) Feedback

If you provide feedback, ideas, or suggestions, you grant Rivaly a perpetual, irrevocable, worldwide, royalty-free license to use it without restriction or attribution.

14) Publicity

We may identify you (name and logo) as a customer in our website and marketing materials. You may opt out at any time by emailing hello@rivaly.io.

15) Export & Sanctions

You must comply with all applicable export control and sanctions laws. You represent you are not located in or organized under the laws of any embargoed jurisdiction and are not a restricted party.

If you believe material on the Service infringes your copyright, send a notice to:

DMCA Agent – Terrestrial, LLC d/b/a Rivaly
155 Garfield Pl, #2, Brooklyn, NY 11215
dmca@rivaly.io

Include: (i) your signature; (ii) the work claimed infringed; (iii) the material to be removed and its location; (iv) your contact info; (v) a good-faith statement; and (vi) a statement under penalty of perjury that you are authorized. We may notify the uploader and accept counter-notifications as permitted by law.

17) Term; Suspension; Termination; Data Export/Deletion

These Terms remain in effect while you use the Service. We may suspend or terminate access immediately for material breach, security risk, non-payment, unlawful use, or to comply with law. You may terminate at any time via your account settings.

Data export & deletion. You can export your Customer Data via the app (e.g., CSV/JSON) or by contacting support. After termination, we retain your workspace in read-only mode for 30 days solely to enable export; then we delete production copies, with backups purged in the ordinary course (typically within 120 days).

18) Disclaimers

THE SERVICE, AI OUTPUT, AND THIRD-PARTY MATERIALS ARE PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING ANY WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND ANY WARRANTIES ARISING OUT OF COURSE OF DEALING OR USAGE. RIVALY DOES NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED OR ERROR-FREE OR THAT OUTPUT WILL BE ACCURATE OR COMPLETE. HIGH-RISK USE: The Service is not designed for life-support, medical, safety-critical, or high-risk environments.

19) Indemnification

By you. You will defend and indemnify Rivaly and our officers, directors, employees, and agents from third-party claims and costs (including reasonable attorneys’ fees) arising from (a) your Customer Data or use of the Service in violation of law or these Terms, or (b) your infringement or misappropriation of third-party rights.

By us (IP). We will defend and indemnify you against third-party claims alleging that the Service, as provided by Rivaly, directly infringes a U.S. patent, copyright, or trademark, and pay damages finally awarded, provided you promptly notify us, give us sole control, and cooperate. We may (i) procure rights, (ii) modify or replace the Service, or (iii) terminate the affected feature and refund prepaid fees for the remaining term. This does not apply to claims based on combinations, unauthorized modifications, or use contrary to documentation.

20) Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEITHER PARTY WILL BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, COVER, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, DATA, OR GOODWILL, EVEN IF ADVISED OF THE POSSIBILITY. EXCEPT FOR YOUR PAYMENT OBLIGATIONS OR A PARTY’S INDEMNIFICATION FOR IP INFRINGEMENT, THE AGGREGATE LIABILITY OF EACH PARTY WILL NOT EXCEED THE GREATER OF: (A) THE AMOUNTS PAID OR PAYABLE BY YOU TO RIVALY FOR THE SERVICE IN THE TWELVE (12) MONTHS BEFORE THE EVENT GIVING RISE TO LIABILITY, OR (B) US $1,000. The limitations in this Section apply to any theory of liability.

21) Governing Law

These Terms are governed by the laws of the State of New York, without regard to conflict-of-laws rules.

22) Dispute Resolution; Binding Arbitration; Class Waiver; Opt-Out

Arbitration. Except for (i) small-claims actions, (ii) claims for injunctive relief, or (iii) actions to protect IP rights, any dispute arising out of or related to these Terms or the Service will be resolved by binding arbitration administered by the American Arbitration Association (“AAA”) under its Commercial Arbitration Rules. Seat/Venue: New York, New York. Language: English. FAA governs enforceability.

Individual actions only. YOU AND RIVALY AGREE THAT EACH MAY BRING CLAIMS ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY and not as a plaintiff or class member in any purported class or representative proceeding. The arbitrator may not consolidate claims or preside over a class or representative proceeding.

Costs. For individual claims under US $10,000 deemed non-frivolous by the arbitrator, we will pay AAA’s administrative and arbitrator fees; otherwise fees are allocated per AAA rules. Each party pays its own attorneys’ fees unless the arbitrator awards otherwise under applicable law.

Opt-out. You may opt out of arbitration by sending a signed notice to Arbitration Opt-Out, Terrestrial, LLC d/b/a Rivaly, 155 Garfield Pl, #2, Brooklyn, NY 11215 within 30 days of your first acceptance of these Terms. If you opt out, or if this Section is found unenforceable as to your claim, exclusive venue will be the state or federal courts located in New York County, New York, and both parties consent to personal jurisdiction there and waive trial by jury.

23) Third-Party Terms; Open Source

The Service may include links to third-party sites and libraries governed by their own terms. Open-source components are provided under their respective licenses.

24) Changes to Terms

We may update these Terms from time to time. If we make material changes, we will provide notice (e.g., in-app or email). Changes become effective upon posting, and your continued use constitutes acceptance. If you do not agree, stop using the Service.

25) Miscellaneous

These Terms (plus any order page/plan selection and the documents linked here) are the entire agreement between you and Rivaly regarding the Service and supersede prior agreements. You may not assign these Terms without our consent; we may assign to an affiliate or in a merger, acquisition, or sale of assets. If any provision is unenforceable, the remainder remains in effect. No waiver is implied by delay or omission. There are no third-party beneficiaries. Notices to you may be sent to your account email; notices to us must be sent to hello@rivaly.io with copy by mail to our address above.

Plan-Specific Disclosures (Auto-Renew Laws)

Clear renewal terms. Your subscription renews automatically until canceled.

How to cancel. You can cancel at any time in Settings → Billing (or by contacting hello@rivaly.io).

Timing. Cancellations take effect at the end of the current billing period.

Acknowledgment. By starting a trial or subscription, you agree to these renewal terms.

Support & Contact

For support, billing, data export, or legal requests: hello@rivaly.io